FAQ
PHYSICAL PRODUCTS FAQ
How long does delivery take? Delivery typically takes 15-30 business days from the date your order ships. We'll send you tracking information once your order is dispatched.
Where do you ship from? We partner with international warehouses and suppliers to offer you the best products at competitive prices. This allows us to keep costs low while maintaining quality.
Do you provide tracking? Yes! You'll receive a tracking number via email within 3-5 business days of placing your order. Please allow 24-48 hours for tracking to activate.
Why does shipping take longer? We work with international suppliers to bring you quality products at great prices. While this means slightly longer delivery times, it allows us to offer products that might not be available locally at affordable rates.
What if my order doesn't arrive? We stand behind every order. If your package doesn't arrive within the estimated timeframe, contact us immediately and we'll resolve the issue - whether that's a refund or replacement.
Can I track my order? Absolutely! Once shipped, you can track your order using the link in your shipping confirmation email.
DIGITAL PRODUCTS FAQ
What are digital products? Digital products are delivered instantly to your email as downloadable files (PDFs, templates, guides, etc.). No physical shipping required!
How quickly will I receive my purchase? Instantly! Check your email within 5-10 minutes of purchase. Check your spam folder if you don't see it.
What if I don't receive my download? Contact us immediately with your order number and we'll resend it to your email.
Can I get a refund? No. Due to the instant digital nature of these products, all sales are final. No refunds or returns.
Can I share/resell the files? No. Digital products are for personal use only. Sharing or reselling is prohibited.
What format are the files? [Specify: PDF, JPG, DOCX, etc.] - Make sure you can open these file types before purchasing.
I have technical issues with the file. Can you help? Yes! Contact us and we'll assist you or resend in a different format if possible.
Do digital products have the same delivery time as physical products? No! Digital = instant email delivery. Physical products = 15-30 days shipping.